Non-functional FAQ of MiniTool Software

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Which payment methods do you support?

We accept the following payments:
However, if you do not have a Credit Card or PayPal account, you can also choose wire transfer. Please send an email to [email protected], and then we will send you our bank information.
How to use the privilege of VAT Exemption?

You can place the order first, then send your tax exemption certificate, order ID, and text description to [email protected], and then we will forward the information to the related department to refund the tax and let you know the result by email.
What is your shipping method?

We deliver products electronically. After successful purchase, we will send you a confirmation email which contains download link and license key.
How long will it take to get the download link and license key?

After successful purchase, we will send you a confirmation email in few minutes, which contains download link and license key.
Can I get an invoice?

Certainly. After the payment is successfully processed, an invoice will be promptly dispatched to the email address associated with your order.
Can I get a testing license?

Sorry, we do not offer such kind of license, but we have money-back guarantee and refund policy.
Difference between one year free upgrade and free lifetime upgrade

Free lifetime upgrade is a service for our customers to upgrade purchased program to the latest version at any time without any cost.
One year free upgrade is a service for our customers to upgrade purchased program to the latest version within one year since purchase without cost. After one year of purchase, customer can still use the version purchased however additional cost may occur if customer decide to upgrade program to the newer version. Please be aware that if the version customer purchased has been discontinued, we may not provide the download link for the discontinued version. It is customer's obligation to store their program installation file. We do have discount for our existing cutomers when upgrade. Please contact [email protected] for the offer.
What's the difference between Enterprise Edition and Technician Edition

License for Enterprise Edition allows you to use the program on 99 computers in on one location, while license for Technician Edition allows you to use the program on 299 computers in any of your subsidiaries (multiple locations).
Can I get a refund if your program can't help me?

You can refer to our Refund Policy.
For the Enterprise license, what does "one company" mean?

One company means you can use the Enterprise license on 99 computers which are in the same LAN.
Is your license perpetual or do I need to subscribe every year?

Currently, license keys for MiniTool software can be categorized into 1-Month usage, 1-Year usage, and Lifetime usage. Only the Lifetime Usage License Keys are perpetual. Please head to the online store to view details of each software edition.

Exception: license keys for old versions can't be used to register new versions if users do not purchase free lifetime upgrade service or if the 1-year free upgrade service is already expired. In addition, we do not provide the download link for discontinued versions, so please keep the installer well.
Is there a discount to buy your programs?

We do have discount for non-profit institutions, like school, army, and welfare institution, as well as the disabled. If you are in a non-profit institution or a disabled person, please send an email to [email protected], which contains the related information of the institution or your situation as well as the exact version of the program you are interested, and then we will show you instructions to getting the discount.
How can I cancel the subscription so I will not be charged next month/year?

Please enter the FAQ entry in the confirmation email, which includes the way to cancel the subscription. You can also send an email along with your order ID or the registered email address to [email protected], and then we can cancel the subscription for you.
[Partition Wizard] What is Trial/Demo version?

Trial/Demo version is designed for users to have an experience of using MiniTool Partition Wizard. Such kind of versions offer totally the same interface and features with the full versions. However, they refuse to apply the pending operations you have made.
[Partition Wizard] Didn't receive the order confirmation email.

Please check both the Inbox and the Spam folder of the registered email to see whether there is an email from MyCommerce Shareit or MiniTool. If you used PayPal to purchase, please check your PayPal email. However, if you still can’t find the confirmation email, please check whether the money is deducted from your account. If the money is deducted, it might be because of server delay or you typed a wrong email address. In this case, please go to this page: https://www.partitionwizard.com/upgrade-service/upgrade-now.php, scroll down until you see the Get Upgrade Info section, and then enter your order ID or the registered email address to get the download link and license key. Nevertheless, if you still can’t get the license key, please take a screenshot of the transaction details, and send it to [email protected] for further assistance.
[Power Data Recovery] Didn't receive the license key or the order confirmation email.

Please check both the Inbox and the Spam folder of the registered email to see whether there is an email from MyCommerce Shareit or MiniTool. If you used PayPal to purchase, please check your PayPal email. However, if you still can’t find the confirmation email, please check whether the money is deducted from your account. If the money is deducted, it might be because of server delay or you typed a wrong email address. In this case, please go to this page: https://www.minitool.com/upgrade-service/pdr/upgrade-now.php, scroll down until you see the Get Upgrade Info section, and then enter your order ID or the registered email address to get the download link and license key. Nevertheless, if you still can’t get the license key, please take a screenshot of the transaction details, and send it to [email protected] for further assistance.
[Power Data Recovery] Does your program support my system?

Our program supports all recent operating systems, including 32 bit and 64 bit Windows 7, Windows Vista, Windows 8, Windows 10, Windows Server 2003, Windows Server 2008, Windows Server 2012, Windows Server 2016, and Windows Server 2019, as well as Windows Server 2000.
[Power Data Recovery] Can your software recover files that were deleted a long time ago?

As long as these files are not overwritten, our program could recover them.
[Power Data Recovery] Can your software recover overwritten files?

Overwritten files can't be recovered by any data recovery solutions.
[Power Data Recovery] How many data can I recover with the paid version?

With the paid version, you can recover unlimited amount of data.
[Power Data Recovery] Can your software recover folder structure?

As long as file system isn't damaged, our program could restore original folder structure.
[Power Data Recovery] Does your program support RAID data recovery?

For RAID 1, you can directly use MiniTool Power Data Recovery to scan the drive. But for RAID 0, RAID 5, RAID 10, or other types of RAID, if it is still recognized as one drive in Windows Disk Management, you can try using our program to recover data.
[Power Data Recovery] Can your program repair corrupted files?

Our data recovery software can only recover lost/deleted data but cannot repair corrupted files. Sorry.

Can I get a download link for old versions?

If the old version has been discontinued for a very long time, we may not keep the download link. So, it's better to choose or upgrade to the versions with free lifetime upgrade service.
You have either reached 5 times total downloads or this download link has exceeds 7 days of its valid time for download.

Could you please send your order ID or registered email address and problem details to [email protected], and then we will send you new download link. If you need new download link urgently, you can go to the upgrade page of the program, and then use the order ID or registered email address to get one.
Upgrade page for MiniTool Partition Wizard:
https://www.partitionwizard.com/upgrade-service/upgrade-now.php
Upgrade page for MiniTool Power Data Recovery:
https://www.minitool.com/upgrade-service/pdr/upgrade-now.php
Failed to download the program -- Network Error

Could you please send your order ID or registered email address and problem details to [email protected], and then we will send you new download link. If you need new download link urgently, you can go to the upgrade page of the program, and then use the order ID or registered email address to get one.
Upgrade page for MiniTool Partition Wizard:
https://www.partitionwizard.com/upgrade-service/upgrade-now.php
Upgrade page for MiniTool Power Data Recovery:
https://www.minitool.com/upgrade-service/pdr/upgrade-now.php
Free home version doesn’t seem to be downloading?

You can download MiniTool Partition Wizard Free version from https://www.minitool.com/partition-manager/partition-wizard-home.html
Kindly reminder: if you are using Windows Edge, after hitting the download button, please check the download task list. The download will be pending until you select Run, Save or Save To.
Or, please go back to the previous page, you may be asked to Save, Run or Cancel the download. However, if your system is running another browser, please check if there is a download task which is located at the bottom of the browser page.
[Partition Wizard] Receive the error "the signature of this program corrupt or invalid" when downloading Partition Wizard.

Could you please view this post and you may find a solution here: http://www.top-password.com/blog/fix-the-signature-of-this-program-is-corrupt-or-invalid/

Got the "Invalid license key" error when registering.

Firstly, please confirm all characters are included when you are copying the license key to register.
Secondly, please use the license key to register the correct version. If you use license key for old versions to register a new version, you’ll get this error.
Thirdly, please confirm there is no extra space before the first character and after the last character.
If you still receive the same error, please take a screenshot to show us the details about the error. You can send the screenshot to [email protected].
I bought the Ultimate license so I am licensed for 5 systems. When I install the program on another machine, should I use the same license key?

The license you purchased is for 5 PCs so it can be activated on 5 computers. Please use the same license key to register.
Got the error "The license code is already activated. And it reached its activation Limit" when registering.

Did you register the program on another computer? To use the program on 2 or more computers, you need the Platinum version at least. However, if you receive this error when registering on the same computer, could you please send your order ID or registered email address to [email protected] and tell our technicians details of your problem?
I'm an Enterprise or Technician user. Can you give me an activation code that can be used on all our computers?

We are sorry for there is no such activation code, because machine codes on different computers are different. Please register the program via the internet or make offline activation.
[Partition Wizard] Invalid license code or activation code. error code: -1

Your registration is probably blocked by security software like Window firewall. Please add pas2.partitionwizard.com, pas2.eofsoft.com, pas2.minitool.com to trust list and then try again. If it turns out this is not the reason, you can try Offline Registration.
[Partition Wizard] Your license key doesn’t support server. To use the program on server, you need the Server Edition.

It seems you used the license for Professional Edition to register the program on a server computer. To use MiniTool Partition Wizard on server computer, you need the Server Edition at least. For more details, please see https://www.partitionwizard.com/buy.html
[Partition Wizard] Can't register and received the error "Unable to connect to server".

It seems your computer doesn’t have network connection. Could you please refer to this post to make offline registration: https://www.partitionwizard.com/help/offline-activation.html
[Partition Wizard] How to register the program if I do not have internet connection?

You can refer to this post to make offline registration: https://www.partitionwizard.com/help/offline-activation.html
[Partition Wizard] How to register/enter license key on Free or Trial version?

Users are able to register MiniTool Partition Wizard Free/Trial edition directly by following this approach: Help menu -> Enter License Key.
[Power Data Recovery] How to register the program if I do not have internet connection?

You can refer to this help tutorial: https://www.minitool.com/help-pdr/getting-started.html#how-to-register.
[Power Data Recovery] Can't register and received the error "Unable to connect to server".

It seems your computer doesn’t have network connection. Could you please refer to this post to make offline registration: https://www.minitool.com/help-pdr/getting-started.html#how-to-register

upgrade service is expired.

You received this error message because this order doesn't contain lifetime upgrade service and also exceeds the one year free upgrade time limit. If you receive the error in our Upgrade Center, you’ll see the upgrade choices below the Get My Upgrade Info button. Just choose the one you are interested. If you got the error after entering the license, please send an email to [email protected] for further assistance.
However, if your order comes with a free lifetime upgrade service or the 1-year free upgrade service is still available, please send an email to [email protected] for further assistance.
Can I upgrade to advanced versions?

Could you please send your order ID or registered email address as well as details of your problem to [email protected] for furhter assistance?
[Partition Wizard] Can I upgrade to the latest version?

Please go to the page https://www.partitionwizard.com/upgrade-service/upgrade-now.php, copy and paste your order ID, registered email address, or original license code to the box, and click the Get My Upgrade Info button. If you are legal for free upgrade, you can get download link and license key for the latest version. If you are illegal for free upgrade, you'll see the message "Your upgrade service is expired", along with 50% discount upgrade choices below.
[Partition Wizard] How to upgrade to the latest version

Please go to the page https://www.partitionwizard.com/upgrade-service/upgrade-now.php, copy and paste your order ID, registered email address, or original license code to the box, and click the Get My Upgrade Info button to get download link and license key for the latest version.
[Power Data Recovery] Can I upgrade to the latest version?

Please go to the page https://www.minitool.com/upgrade-service/pdr/upgrade-now.php, copy and paste your order ID or registered email address to the Get Upgrade Info box, and click Get My Upgrade Info button. If you are eligible for free upgrade, you'll get download link and license key for the latest version. If the upgrade service is already expired, you'll see upgrade choices. We offer 50% discount for existing users to upgrade to the latest version.
[Power Data Recovery] How to upgrade to the latest version?

Please go to this page https://www.minitool.com/upgrade-service/pdr/upgrade-now.php and use your order ID or registered email address to get the download link and license key for the latest version.

General FAQ