OneDrive Error Code 0x8004def5: Here Are 5 Useful Methods!

Microsoft OneDrive is a popular file-hosting service operated by Microsoft. It allows users to share and synchronize their files here. However, some of the users encounter the OneDrive error code 0x8004def5 when they try to sign in or access OneDrive.

When this error occurs, the users can get the error message “Sorry, there is a problem with the OneDrive servers. Try again in a few minutes. (Error Code: 0x8004def5)“. It looks like the picture below:

Are you also the one who encounters this error? Do you want to know how to fix the OneDrive error code 0x8004def5? If you are, please continue reading.

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What Causes the OneDrive Error Code 0x8004def5?

There are various factors that can cause the OneDrive error code 0x8004def5. Here are some of the most common reasons:

• The OneDrive server is down or on maintenance.
• Your Internet connection is unstable or poor.
• OneDrive is blocked by the firewall on your PC.
• There are some damaged caches on your PC.
• The OneDrive software on your PC is outdated, or the OneDrive installation file is corrupted.
• There are some corrupted system files on your PC.
• There are some misconfigured network settings on your PC.

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How to Fix the OneDrive Error Code 0x8004def5?

If you are receiving the error message “Sorry, there is a problem with the OneDrive servers. Try again in a few minutes. (Error Code: 0x8004def5)” on Windows 11/10, you can use the following methods to fix it:

Method 1. Try Some Basic Tricks

Before you try the other solutions below, you can try these basic tricks first. They are:

1. Check the OneDrive server status and make sure the OneDrive server is not down or on maintenance.
2. Check the Internet connection of your PC and switch it to a better and more stable network.
3. Install all Windows updates, including the Windows OS, drivers, and software.
4. Allow OneDrive through your firewall.
5. Run the Windows Store Apps troubleshooter and the network troubleshooter.

Method 2. Delete the Telemetry Logs

Some users fix the OneDrive error code 0x8004def5 by deleting Microsoft OneDrive’s telemetry logs. You can also have a try. Here’s the way:

1. Press the Windows and R keys simultaneously to open the Run window.
2. Type “appdata” and press Enter to open the AppData folder.
3. Navigate to this location: “AppData\Local\Microsoft\OneDrive\logs\Common”.
4. Next, delete the two files “UserTelemetryCache.otc” and “UserTelemetryCache.otc.session”.
5. Once done, reboot your computer and open OneDrive to check if the error is fixed or not.

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Method 3. Run SFC and DISM

If you suspect the OneDrive error code 0x8004def5 on your PC is caused by corrupted system files, you can run SFC and DISM to fix it. Here’s the tutorial:

Step 1. Run Command Prompt as administrator.

Step 2. Type “sfc /scannow” and press the Enter key.

Step 3. Once done, restart your computer to check if the error has been fixed.

Step 4. If the error still exists, you need to run the DISM command as follows:

1. Run the Command Prompt as an administrator on your computer.
2. Type “DISM.exe /Online /Cleanup-image /Scanhealth” and press Enter.
3. Type “DISM.exe /Online /Cleanup-image /Checkhealth” and press Enter.
4. Type “DISM.exe /Online /Cleanup-image /Restorehealth” and press Enter.

Step 5. Once done, restart your computer to check if the error is fixed.

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Method 4. Reset OneDrive Cache

Resetting the OneDrive cache may also work for you to fix the OneDrive error code 0x8004def5. Some people use this method to fix the error successfully. If you want to have a try, you can refer to this post on Microsoft Support: Reset OneDrive.

Methos 5. Reinstall OneDrive

If all the above methods are unable to help you fix the OneDrive error code 0x8004def5, you can try reinstalling the OneDrive app on your PC to fix this error. Once the OneDrive app has been reinstalled, all the corrupted installation files and temporary bugs will be cleared.

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Bottom Line

This post provides 10 potential solutions to the OneDrive error code 0x8004def5. You can try these solutions to fix it on your own.

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