Full Guide to Fix the “Dell SupportAssist Not Working” Issue

Dell SupportAssist checks the health of the software and hardware of your Dell PC. If it finds any problems with your Dell computer, it will send a report to Dell. Thus, it’s a disaster when the “SupportAssist not working” appears. However, don’t worry since you can follow the methods below to fix it.

Method 1: Rename the New-Dell-Logo-White-Small File

If you find that SupportAssistant has stopped working, you can try to rename the New-Dell-Logo-White-Small file to fix it. Here is how to do that:

Step 1: Open File Explorer and open the Program Files Folder in Local Disk C.

Step 2: Select the Dell folder and open the SupportAssistAgent folder.

Step 3: Locate the bin folder and double-click it to open the Resource folder.

Step 4: Find the New-Dell-Logo-White-Small file and right-click it to choose the Rename option.

Step 5: Input New-Dell-Logo-White and save the name.

Then, try to run Dell SupportAssist again and check to see if the “Dell SupportAssist not working” issue has been fixed. If not, try the following methods.

Method 2: Update to the Latest Windows System

Then, you can try to update your Windows to the latest version. Windows updates can help you fix a lot of system issues and bugs. When you encounter the Dell SupportAssistant not working error, you can try installing the latest Windows updates. Here is how to do that:

Step 1: Right-click the Start menu and choose Settings.

Step 2: On the Settings window, select Update & Security.

Step 3: Under the Windows Update section, click the Check for updates button to check if there are any new updates. Then Windows will search for available updates. Just follow the on-screen instructions to finish the process.

After installing the latest Windows updates, restart your computer and check if the “Dell SupportAssist not working” error gets fixed.

Method 3: Reinstall Dell SupportAssist

You can try uninstalling Support Assist and then reinstall it to fix the “SupportAssist not working” issue. To do this, follow the steps below:

Step 1: Open the Settings application and open the Apps part.

Step 2: Now, find Dell SupportAssist and uninstall it.

Step 3: Once the uninstall is completed, restart the system and then reinstall the latest version of Dell SupportAssist from the Internet.

Then, check to see if the “Dell SupportAssist not working” error has been fixed.

Method 4: Check for Virus or Malware

You can also use Windows Defender to check for malware and virus. Follow the steps below to perform a full scan.

Step 1: Press the Windows + I keys at the same time to open Settings.

Step 2: Go to Update & Security > Windows Security > Open Windows Security.

Step 3: In the new window, click Run a new advanced scan.

Step 4: Choose Full scan and click Scan now. Wait for the process to complete and then you can check if the “Dell SupportAssist won’t run” issue is fixed.

Final Words

To sum up, this post introduced 4 feasible methods to fix the “Dell SupportAssist not working” issue. If you encounter the same issue, you can refer to this post. Besides, if you have better methods to fix the error, you can share it in the comment zone.