Reset and update is the cloud restore option, which is a function on Dell SupportAssist OS Recovery.It downloads and installs the most recent operating system, but it requires an Internet connection. However, many users report that they encounter the “Dell reset and update not available for this computer” issue when trying to reset their PC.
The following is a related forum:
I’m trying to reset my Dell 9300 using the Reset and update option, the Reset to Factory is greyed out, and the reset always fails at the “Extracting Driver Files” step.Dell
Now, we will introduce how to fix the “update and reset option greyed out” issue.
Back up Your Important Files Before Resetting
Resetting is a way to restore your PC to its original state and all of your data including programs, files, settings, etc. will be removed. Thus, make sure you have made a complete backup of your data before taking any further steps. If you don’t have created it, continue to read.
To back up crucial files, the free backup software – MiniTool ShadowMaker is recommended. MiniTool ShadowMaker is designed to back up files, folders, partitions, disks, and the operating system. Besides, it allows you to move Windows to another drive and clone SSD to larger SSD.
1. Download MiniTool ShadowMaker from the following button, install it, and launch it.
2. Click Keep Trial. After entering its main interface, go to the Backup page.
3. MiniTool ShadowMaker selects the operating system by default. To back up files, click the SOURCE module and choose Folders and Files. Then check the files you want to back up to continue.
4. Next, click the DESTINATION module to choose a target disk. It’s recommended to choose an external hard drive. Then click OK.
5. Next, click Back Up Now to start the backup process.
Fix 1: Check the Warranty
If you can’t reset and update on a Dell computer, first you need to check if your computer predates Dell SupportAssist OS Recovery. Dell releases this information when a specific model is discontinued and the next model is released. Besides, you should check the warranty. If your PC is under warranty, send the requested PM to Dell-Cares with your info (Service Tag, name, address, email address, etc) and let them know the issue.
Fix 2: Reinstall SupportAssist
You can try uninstalling Support Assist and then reinstall it to fix the “SupportAssist not working” issue. To do this, follow the steps below:
1. Press the Windows + I keys together to open the Settings application
2. Go to Apps. Now, find Dell SupportAssist and uninstall it.
3. Once the uninstall is completed, restart the system and then reinstall the latest version of Dell SupportAssist from the Internet.
4. Then, check to see if the “Dell reset and update not available for this computer” error has been fixed.
When you use the Dell SupportAssistant on your Dell PC, you may encounter the “Dell SupportAssistant not working” issue. Here are some methods to fix it.
Fix 3: Reboot to BIOS and Reset It to Default
Sometimes resetting BIOS to its default settings can help you fix the “Dell reset and update not available for this computer” issue. So, have a shot by following the instructions below:
1. Press F2 to enter BIOS during the reboot process.
2. Then go to load default settings. The operation may be different depending on your Dell model. Refer to this post – How to Restore the BIOS or UEFI (System Setup) to Factory Defaults on a Dell Computer to get the corresponding steps.
Fix 4: Try Another Way to Reset the Dell Computer
If the above solutions are not working, you can try another way to reset your Dell computer.
For Windows 7 Users:
If you’re on a Windows 7 system, you can use Dell DataSafe Recovery and Emergency Backup by following these steps:
1. Restart your computer and press F8 repeatedly to access the Advanced Boot Options window. Choose Fix Computer.
2. Select your preferred Keyboard Input Method.
3. Enter the administrative password and select OK.
4. Once on the System Recovery Options page, choose Dell DataSafe Recovery and Emergency Backup.
5. Check the Restore computer and preserve my new or changed files (Recommended) option and follow the on-screen instructions to complete the remaining steps.
For Windows 10/11 Users:
If you are a Windows 11/10 user, you can try the built-in tool to reset Dell PC.
1. Press Windows + I to open Settings.
2. Choose Update & Security and select the Recovery tab on the left pane.
3. Click the Get started button under the Reset this PC.
4. Choose Keep my files or Remove everything on the following window based on your requirements.
5. Select Local reinstall or Cloud download, then click Next.
6. Click the Reset button. Your PC/laptop will begin the reset process automatically, which might take a long time. If you use the laptop, you had better plug in the power cord to avoid running out of power.
Is Dell reset and update not available for this computer? What should you do to get rid of the trouble? After reading this tutorial, you can find multiple fixes that help you out. Try them until you solve the issue. Hope this post is effective and useful to you.